Requirements
Must have:
- We require an associate degree in engineering, a related technical field, or equivalent work history in a technical support position. - We are looking for at least 1 year of experience in a customer-facing support role, ideally within a technical B2B environment. - We need someone who can quickly learn technical products, systems, solutions, their supporting technologies, and real-world applications. - We value strong interpersonal ability, professionalism, and sound business judgment when working with managers and customers at all levels. - We expect a customer-focused mindset and a commitment to delivering responsive service. - We require excellent written and verbal communication skills, including the ability to engage professionally by phone and through digital channels. - We seek strong collaboration and partnership skills. - We need someone who can take direction from multiple stakeholders and adapt accordingly. - We require the ability to manage several priorities at once while meeting policies, procedures, and deadlines. - We value resourcefulness, confidence, and the ability to troubleshoot problems effectively. - We need strong organizational skills with the ability to prioritize tasks and adjust to changing workloads. - We look for a team-oriented professional with integrity and a strong work ethic.
Responsibilities:
- We provide initial post-sales technical assistance for assigned products through phone, email, chat, and remote support tools. - We answer basic questions related to installation, operation, configuration, customization, and product use. - We apply fundamental troubleshooting methods to diagnose issues, identify root causes, and recommend fixes for common problems. - We create and maintain case records, document details, track resolution timing, and follow up on open issues. - We escalate more complex matters when they require additional expertise or support. - We take on other ad hoc duties as needed. - We continually build our knowledge of Federal Signal products and industry trends through ongoing training. - We periodically participate in customer site visits as well as trade shows and industry events.
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Company:
We are Federal Signal Corporation, a leading manufacturer and supplier of systems and products that help protect people and property. Our University Park team supports solutions for campus and community alerting, emergency vehicles, first responder communications, industrial communications, and municipal security, including lightbars, sirens, public warning systems, and public safety software. We offer a salary range of $49,070 to $70,100 along with strong career growth potential and a benefits package that includes annual bonus opportunity, life, medical, dental, and vision insurance, paid holidays, paid vacation, a 401(k) with matching contributions, and tuition reimbursement. We maintain a smoke-free, drug-free workplace and are proud to be an equal opportunity employer with manufacturing facilities worldwide.
