Requirements
Must have:
- We need proven experience working effectively in an agile, multidisciplinary team environment, delivering iterative design components as part of a project team. - We need experience designing accessible solutions across multiple channels to meet customer needs. - We need proven ability to produce user-centred design deliverables such as user flows, process flows, service blueprints, and site maps. - We need proficiency with prototyping tools such as GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes. - We need experience conducting usability testing, either independently or with user researchers. - We need demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including recommending new patterns or updating existing ones. - We need experience leading community of practice activities. - We need proven ability to mentor and coach designers across the user-centred design profession. - We need strong leadership, collaboration, presentation, and communication skills. - We need the ability to work effectively with a wide range of stakeholders. - We need candidates to be willing and able to meet our security and vetting requirements, including holding or obtaining higher security clearance and meeting the UK residency requirement for clearance checks. - We need applicants to submit an anonymised CV and a 750-word personal statement that clearly demonstrates how they meet the essential criteria. - We require successful candidates to meet the relevant background, criminal record, and right-to-work checks.
Responsibilities:
- We design and develop user-centred public services within agile, multidisciplinary teams. - We work on complex transformation programmes by collaborating with service managers and programme directors to rapidly develop design concepts. - We participate in user research, create prototypes, and design user interactions across channels, devices, and technologies. - We justify our design decisions using evidence and data. - We champion a consistent, high-quality user experience across our organisation and the wider government community. - We promote reusable design elements, best practices, and user-centred design standards and guidance. - We use the GOV.UK Design System and ensure our designs meet accessibility, legal, security, and GOV.UK Service Standard requirements. - We take ownership of design activities such as facilitating critiques and documenting user journeys. - We provide management support, coaching, mentoring, and training to other designers, including HEO Interaction Designers. - We support the development of other designers and help maintain the quality of their work. - We lead community of practice activities and contribute to design excellence across the organisation. - We work proactively with stakeholders and multidisciplinary teams to resolve complex public service and infrastructure issues.
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Company:
We are the Intellectual Property Office (IPO), and we are seeking a Senior Interaction Designer to support our digital transformation and help us design user-centred public services at scale. The role is based in our Newport office and follows our hybrid working arrangements, with staff currently expected to spend at least 20% of their time onsite. We offer a strong benefits package including a salary of £47,766, an employer pension contribution of £13,837, unlimited Pluralsight learning access, Microsoft ESI training, hybrid working with no core hours, substantial career progression support, and annual leave starting at 25 days and rising to 30 days, plus public and privilege leave. We value leadership, collaboration, continuous learning, and inclusive working, and we recruit on merit through fair and open competition.
