Requirements
Must have:
- We are looking for someone with a solid technical base and strong hands-on IT support experience. - We prefer familiarity with endpoint security tools such as Huntress or similar solutions. - We value experience with ticketing and remote monitoring platforms like ConnectWise or comparable systems. - We prefer exposure to UniFi or Ubiquiti networking equipment. - We value prior experience with VoIP platforms such as SkySwitch or similar services. - We prefer strong Windows desktop support knowledge. - We value experience administering Microsoft 365 and/or Google Workspace. - We prefer Apple and macOS support experience. - We value basic networking troubleshooting skills, including cabling, routers, switches, and Wi-Fi. - We are looking for strong problem-solving abilities and sound technical troubleshooting skills. - We value professional communication and customer service capabilities. - We expect reliability, close attention to detail, and a strong work ethic. - We are looking for someone who can explain technical concepts clearly to clients. - We value a willingness to learn and grow within the IT field. - We need someone who can perform effectively in a fast-moving service environment.
Responsibilities:
- We provide technical assistance to walk-in retail customers and business clients. - We troubleshoot hardware, software, networking, and VoIP issues both remotely and on site. - We assist with IT projects, including deploying new systems and services. - We use ticketing platforms, RMM tools, endpoint protection software, and remote support applications to manage work. - We support desktops, laptops, printers, networking gear, and cloud-based services. - We maintain a professional, helpful, and customer-centered experience. - We work closely with teammates to resolve technical issues efficiently.
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Company:
We are Pro Computers, a full-service technology company based in Gulfport, Mississippi, providing managed IT services for both business and retail customers. Our work includes server and workstation management, networking, cybersecurity, backup solutions, firewalls, VoIP systems, remote and on-site support, break/fix services, and retail device repair. This is a non-sales, client-facing opportunity with strong growth potential for someone who wants to build a long-term career in IT. The role is in person, offers $23.00 to $34.00 per hour, and includes health insurance and paid time off. We are looking for motivated people who enjoy working directly with customers and technology, and who want to continue developing their skills in a professional, fast-paced environment.
