Company Profile
Global medical technology company specializing in advanced surgical and diagnostic solutions is looking for an IT Helpdesk \& Operations Support team member.
The Role
- This role supports a wide range of internal IT operations beyond simple user inquiries - including PC/iPhone setup and kitting, account management, basic system configuration, and IT equipment support.
- You will handle tickets, troubleshoot first-level PC/smartphone/system issues, manage Microsoft 365 basics (accounts, mailboxes, distribution lists, permissions), support onboarding/offboarding, and assist with license and IT purchase management.
- Detailed manuals and ongoing guidance are provided for every task area, so prior experience across all responsibilities is not required.
Your Skills
- Experience with PC setup, user support, account management, and basic Microsoft 365 administration is preferred.
- Ability to read English manuals, emails, and system screens, and write simple English messages when needed.
- Comfortable handling a broad scope of IT support tasks with provided structure and backup for prioritization.
- This is an on-site position, based at the company's office.
Key Highlights of the Role
- Gain broad, hands-on exposure across IT helpdesk, operations, and Microsoft 365 administration.
- Detailed manuals and team support mean you're never navigating alone - ideal for building structured IT experience.
- Be part of a global medtech company's day-to-day technology backbone.
- Stable, on-site role with clear task ownership and guided decision-making.
Location
Tokyo
Salary
4 - 5 million yen
IT Helpdesk \& Operations Support Be the hands-on backbone of IT at a global medtech leader. From PC and iPhone setup to Microsoft 365 administration, you'll keep employees equipped, connected, and productive every day. This role goes beyond ticket resolution - you'll manage accounts, configure internal systems, support onboarding/offboarding, track licenses, and keep IT equipment running smoothly across the office.
It's a broad, varied role with strong manuals and guided support, so you won't be navigating alone - full ownership over every task isn't expected, but a genuine interest in PC setup, user support, account management, and M365 fundamentals will help you thrive. Business-level English helps with manuals, systems, and occasional messages, but Japanese-first communication is the daily norm.
If you enjoy variety, want steady mentorship rather than total autonomy, and like being the person who makes IT "just work" for everyone around you - this is a great fit.
Reference Number: 06940-0013457705
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