The Role
We're looking for an Application Support Specialist to join a growing financial services organisation supporting critical trading, market data, clearing and settlement platforms.
This is a hands-on role where you'll work directly with advisers, dealers, operations teams and technology stakeholders to troubleshoot issues, manage incidents and ensure a seamless experience across front and post-trade systems. You'll become a trusted point of contact while gaining exposure to a broad range of financial markets technology.
What You'll Be Doing
- Provide Level 1 and Level 2 support across trading, market data and post-trade platforms
- Investigate and resolve user issues relating to order execution, market data and settlement processes
- Manage incidents and escalations through to resolution
- Work closely with internal teams and external vendors to resolve platform issues
- Contribute to continuous improvement, documentation and knowledge sharing
What We're Looking For
- 3+ years' experience in Application Support, Trading Support or Financial Markets Operations
- Experience with Iress, OMS platforms or similar trading systems
- Understanding of the equities trade lifecycle, including clearing and settlement
- Strong troubleshooting and incident management skills
- Experience supporting business-critical applications and engaging with stakeholders
- Excellent communication skills and a customer-focused approach
- Exposure to market data platforms, SQL, FIX or API concepts is advantageous
Why Join?
- Work on platforms at the heart of Australia's financial markets
- Gain exposure across trading, market data, clearing and settlement
- Join a collaborative, high-performing team
- Hybrid working in Sydney
- Strong opportunities for growth and development
